PRIVACY POLICY

Nuriootpa & Barossa Self Storage

Effective Date: 1 March 2026

We are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how information is collected, used, stored and protected when you visit or interact with the Website.

This policy applies only to Website visitors. Storage customers receive an additional Storage Agreement with extra protections and obligations.

1.     Types of Information We Collect

We may collect both personal and non-personal information.

1.1.  Personal Information You Provide

·       Full name

·       Email address

·       Phone number

·       Enquiry details

·       Documents or attachments voluntarily uploaded

·       Information written in contact forms

1.2.  Automatic Data Collection

Through analytics tools we may collect:

·       IP address

·       Browser type and version

·       Device information

·       Pages viewed

·       Time spent on the site

·       Access dates and times

·       Referring links

·       General usage patterns

1.3. Cookies and Analytics

The Website may use cookies to improve functionality, support performance and assist with basic analytics.

We do not use cookies for targeted advertising or behavioural tracking.

2.     How We Collect Information

We collect information through:

·       Website contact forms

·       Emails sent from Website links

·       Phone calls initiated from Website details

·       Analytics software

·       User-uploaded documents

·       General browsing behaviours

We only collect information necessary for legitimate operational purposes.

3.     How We Use Your Information

We may use your personal information for:

·       Responding to enquiries

·       Providing service information

·       Contacting you regarding your request

·       Internal record-keeping

·       Improving the Website’s performance and functionality

·       Ensuring security and fraud prevention

·       Understanding user behaviour for service improvement

We will not use Website enquiry details for marketing unless you actively opt in.

We will never sell, rent or trade your personal information.

4.     Storage, Security and Protection

We take reasonable steps to ensure your data is secure through:

·       Password-protected systems

·       Secure hosting

·       Limited staff access

·       Secure file storage

·       Regular system updates

If an enquiry becomes a booking, your information will also be covered by the separate Storage Agreement.

5.     Disclosure of Personal Information

We will not disclose your personal information to third parties except:

·       When required by Australian law

·       To fulfil essential business functions

·       To prevent fraud or protect safety

·       With your explicit written consent

We do not share enquiry data with marketers, advertisers or unrelated businesses.

6.     Third-Party Tools and Service Providers

Our Website may use third-party services for hosting, analytics, email delivery or security monitoring. These providers may access limited technical information required for their services but are bound by strict confidentiality obligations.

7.     Data Retention and Deletion

We retain Website enquiry information only as long as necessary to:

·       Respond to your enquiry

·       Maintain proper business records

·       Comply with legal or tax requirements

When no longer required, information is securely deleted or destroyed.

You may request earlier deletion where legally permitted.

8.     Access, Corrections and Your Rights

You may request to:

·       Access the personal information we hold

·       Correct inaccurate or outdated details

·       Request deletion where permitted

·       Ask how your data is stored or used

We will respond within a reasonable timeframe.

9.     Website Security and Online Risks

No online service is completely free from risk.

You acknowledge that:

·       Internet communications may be intercepted

·       Security vulnerabilities can arise despite precautions

·       You must use secure devices and networks when using the Website

We are not responsible for breaches beyond our reasonable control.

10.  Minors and Children’s Privacy

The Website is not intended for individuals under 18.

We do not knowingly collect information from minors.

11.  Complaints

If you believe your privacy has been breached, you may contact us directly.

We will investigate all concerns promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12.  Changes to This Privacy Policy

We may revise this Privacy Policy at any time.

The updated version will be posted with a new effective date.

Continued use of the Website indicates acceptance of the updated policy.

13.  Contact Us

For questions about this Privacy Policy or how your information is handled, please contact us:

Email: nuribarossastorage@gmail.com

Phone: 0423478722

Address: 11 Wildlife Road, Nuriootpa SA 5355